10 Ways to Defeat Blood Sucking Vampires
August 11, 2014 Leave a comment
Very good article with wisdom to keep in the forefront of our minds as we move through our work day.
Good Customer Service for Animal Rescue Organizations
May 31, 2013 1 Comment
By Diane Robertson
I reblogged the full customer service article from Maddie’s Fund a little while back. However, this is such an important subject, I wanted to quote from that article again.
- The first step in good customer service is to capitalize on the public’s enthusiasm for adopting by responding right away when initial contact is made.
- Respond to email within 24 hours
- Have someone available to answer the phone during business hours.
- The second step is to make a potential adopter’s experience positive and helpful. Provide the kind of positive experience that helps compel potential adopters to take home a pet.
Warm, friendly, “live” interaction goes a long way to getting adopters in the door – and out the door with a new pet! Organizations that can build and train a welcoming staff and volunteer force that create receptive and responsive relationships with the community will see animals move more quickly through their facility, and word will get out that you have a top-notch operation.
Help for Blabbermouths
May 28, 2013 Leave a comment
Raise your hand if you have a boss who talks too much. Blabbermouth bosses exasperate everyone.
Raise your hand if you’re a boss. I bet you talk too much, too. As a general rule…
Leaders talk too much and listen too little.
Blabbermouth bosses talk too much because they:
- Don’t want others to talk.
- Believe they are “all that.” You can’t silence self-important prima donnas.
- Feel strongly. Passion drives verbosity.
- Love power and control. Research shows the powerful talk more than others.
- Know too much. Why listen when you already know? The gift of wisdom drops like pearls from their lips.
- Don’t care about others.
- Feel fear. Doctors know talkative patients are nervous, for example.
Bonus: Weak leaders talk too much when trying to convince skeptics.
Tips for Blabbermouths:
Forget:
Forget about active listening. It’s beyond you. Just shut up.
Master silent listening before
attempting active listening.
Space:
Silence…
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Too Afraid to Matter
May 17, 2013 Leave a comment
Fear cheers for the status quo! Love that.
Image source ***
Fear binds to the present.
Paralyzing fear pats you on the back when nothing changes.
Fear cheers for the status quo.
Fear says; don’t stand out because you’ll:
- Look foolish.
- Screw up. (You will)
- Get in over your head.
- Lose what you have.
- Seem arrogant. Others aren’t standing out. What gives you the right to think you can?
Fear of loss and criticism prevents you from doing what matters.
How to matter most:
Forget and shift:
- Forget about being in charge. Stop thinking leadership is authority, power, command and control. Shift to serving. Bring benefit. What’s the good thing you can do for others?
- Forget about final results. Focus on the path forward. Meaningful results never happen all at once. How can you make a difference today?
- Forget about one. Think two. An ancient proverb says, “Two are better than one because they have a good…
View original post 141 more words
Diane Robertson 