10 Ways to Defeat Blood Sucking Vampires
August 11, 2014 Leave a comment
Very good article with wisdom to keep in the forefront of our minds as we move through our work day.
Information and musings on companion animals, animal rescue, shelter animals, spay&neuter, TNR, No-Kill, all things non-profit
August 11, 2014 Leave a comment
Very good article with wisdom to keep in the forefront of our minds as we move through our work day.
May 31, 2013 1 Comment
By Diane Robertson
I reblogged the full customer service article from Maddie’s Fund a little while back. However, this is such an important subject, I wanted to quote from that article again.
Warm, friendly, “live” interaction goes a long way to getting adopters in the door – and out the door with a new pet! Organizations that can build and train a welcoming staff and volunteer force that create receptive and responsive relationships with the community will see animals move more quickly through their facility, and word will get out that you have a top-notch operation.
May 28, 2013 Leave a comment
Raise your hand if you have a boss who talks too much. Blabbermouth bosses exasperate everyone.
Raise your hand if you’re a boss. I bet you talk too much, too. As a general rule…
Leaders talk too much and listen too little.
Blabbermouth bosses talk too much because they:
Bonus: Weak leaders talk too much when trying to convince skeptics.
Forget:
Forget about active listening. It’s beyond you. Just shut up.
Master silent listening before
attempting active listening.
Space:
Silence…
View original post 114 more words
May 17, 2013 Leave a comment
Fear cheers for the status quo! Love that.
Image source ***
Fear binds to the present.
Paralyzing fear pats you on the back when nothing changes.
Fear cheers for the status quo.
Fear says; don’t stand out because you’ll:
Fear of loss and criticism prevents you from doing what matters.
How to matter most:
Forget and shift:
View original post 141 more words
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