10 Ways to Defeat Blood Sucking Vampires

Very good article with wisdom to keep in the forefront of our minds as we move through our work day.

10 Ways to Defeat Blood Sucking Vampires.

Find your spark…set it on fire

This is a re-blog…Find your spark…set it on fire.

Good Customer Service for Animal Rescue Organizations

By Diane Robertson

I reblogged the full customer service article from Maddie’s Fund a little while back.  However, this is such an important subject, I wanted to quote from that article again. 

  • The first step in good customer service is to capitalize on the public’s enthusiasm for adopting by responding right away when initial contact is made.
    • Respond to email within 24 hours
    • Have someone available to answer the phone during business hours.
  • The second step is to make a potential adopter’s experience positive and helpful. Provide the kind of positive experience that helps compel potential adopters to take home a pet.

Warm, friendly, “live” interaction goes a long way to getting adopters in the door – and out the door with a new pet! Organizations that can build and train a welcoming staff and volunteer force that create receptive and responsive relationships with the community will see animals move more quickly through their facility, and word will get out that you have a top-notch operation.

10 Ways to Disrupt Successfully

10 Ways to Disrupt Successfully.

Help for Blabbermouths

10 Ways to Standing Up for Your Great Idea

Brief, bulleted type article that gives some sound advice on putting forth ideas in your organization.

Too Afraid to Matter

Some of the advice in this article can “get you in trouble” so be prepared to stand out and fight for right!

Too Afraid to Matter

Fear cheers for the status quo! Love that.

The Art of Scolding and Smiling

Information about managing difficult people.

How to Bring Out the Best

A very brief outline of how to bring out the best in your staff.


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